Return Policy
Return Policy
We want you to always be satisfied with your purchase from us. If you are not satisfied, you have the right to return your order.
Return Period:
You have 30 days from the day you received your order to request a return.
Return conditions:
- Items must be unused, unwashed and in original condition with all tags intact.
- Shoes must be returned in the original box, which must not be damaged.
- Items that do not meet these conditions unfortunately cannot be returned.
How do you return a product?
Send an e-mail to info@layorza.com with your order number, the description of the item and the reason for the return. We will then assist you further.
Shipping costs:
You are responsible for the cost of returning an item. Do not forget to send the package with track & trace. Please note that our return address is in China, so shipping costs may be higher.
Refund Policy
Refund processing time:
Once we receive and confirm your return, your refund will be processed within 7 business days.
Method of Refund:
Refunds will be made using the same payment method used for the purchase, unless otherwise agreed upon.
Refund amount:
We will refund the amount of the returned goods, but shipping costs will not be refunded unless otherwise stated.
Have you not received a refund?
If you have not received a refund within 7 business days, please contact us.
Cancellation Policy
Cancellation Deadline:
You can cancel your order before it has been shipped. Please contact us as soon as possible if you wish to cancel your order.
Cancellation after shipment:
Unfortunately, if your order has already been shipped, we cannot cancel it. However, you can return the item once you have received it.
Address for returns
All returns must be sent to our warehouse in China. You will receive the exact return address once you have notified the return via email. Please remember that the return must be sent with Track & Trace.
Important note:
When purchasing items as part of a “1+1 free” promotion, both items must be returned to receive a refund.
Layorza
Email: info@layorza.com
Website: www.layorza.com
This policy applies to all purchases from Layorza.